Frequently Asked QuesttionsYou're bound to have a few questions after you've moved into your new home. We've put together some frequently asked questions to help you out.
I am looking to alter/extend my home will this affect my warranty?
Does the warranty affect my statutory rights?
I have some damage to my property, will this be covered?
I have condensation in my property, is this covered?
I am selling my home will the warranty continue for the new owners?
There is a covenant in my deeds which I want to enforce, what should I do?
How can I find out which is my boundary?
I need to find some tiles to match what is already in my property, can someone tell me what type they were?
I have damage to my property caused by the bad weather/high winds am I covered for this?
I want to erect a satellite dish/ tv aerial, what do I do?
I have a problem with one of my appliances/white goods in the property who do I call?
I am buying a property built by you and I have been told by my solicitor that I need to get restrospective consent for some building work that has been done on the house, how do I do this and does it cost anything?
A fence is broken on a boundary which I am told is owned by Aurora, who should I contact?
I am not a customer of yours but I visited one of your sites and my car was damaged by debris on the road, who should I contact?
There is a problem with the roads/drains near my property and my local council have told me that this is still your responsibility, what can I do?
Fixings, hangings and ceilings
What do I do if I want to fix something to a ceiling or wall?
Are there any restrictions around party walls?
How do I fix something to a partition wall?
How do we fix something to a ceiling?
Windows and doors
Imperfections in the glass?
Condensation forms on the glass?
Water and plumbing
What precautions should be taken before working on the plumbing system?
What shall I do if the water system has been drained?
What do I do about frozen pipes?
We've got a leak from our bath or shower. What do I do?
Find your new home
Take a look through our collection of stylish new build developments, are we building in your area? Please take a look at our current and future projects.
Help & Advice
Here at Aurora, we are always happy to help, if you have a question please get in touch or take a look through our Help & Advice section for an in-depth explanation.
Get in touch
We are only a phone call or email away if you have any queries about a property or a development please don't hesitate to get in touch.